1. Order Processing

All orders placed on our website are processed within 1–2 business days from the date of order confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays.

In case of high order volumes, stock availability issues, or unforeseen circumstances, order processing may take additional time. Customers will be notified of any significant delays whenever possible.

2. Shipping Coverage

Desire Electronics currently ships products across India through trusted courier and logistics partners to ensure safe and timely delivery.

3. Delivery Timeline

Estimated delivery timelines typically range between 5–8 business days from the date of dispatch, depending on the delivery location, courier serviceability, and other operational factors. Deliveries to remote or non-serviceable areas may take additional time.

Please note that delivery timelines are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment is completed. Cash on Delivery (COD) orders may attract additional handling or convenience charges, which will also be displayed at checkout.

5. Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Courier or logistics disruptions
• Adverse weather conditions
• Natural disasters or force majeure events
• Government restrictions, lockdowns, or regulatory actions
• Remote or hard-to-reach delivery locations

Desire Electronics shall not be held liable for any delivery delays caused by such external factors.

6. Order Tracking

Once your order is dispatched, tracking details may be provided via email, SMS, or other available communication channels, allowing you to monitor the status of your shipment.

7. Contact Us

For any shipping or delivery-related queries, customers may contact our support team using the contact details provided on our website.