Terms and Conditions

This website is operated by Desire Electronics, located at Chandni Chowk, Delhi – 110006, India. Throughout the site, the terms “we”, “us” and “our” refer to Desire Electronics.

By accessing or using our website, you agree to be bound by these Terms of Service along with our Shipping Policy, Cancellation Policy, and Return & Refund Policy.

1. Introduction

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011, and constitutes an electronic record under the Information Technology Act, 2000.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

3. Account & User Information

You agree to provide accurate and complete information while placing orders and are responsible for maintaining confidentiality of your details.

We reserve the right to suspend or terminate accounts if any information is found to be false or misleading.

4. Product Information & Accuracy

We strive to ensure all product descriptions, images, and pricing are accurate. However, errors may occur.

  • We may correct errors or update information at any time
  • Product images are for representation purposes only

5. Pricing & Payment

All prices are listed in INR and include applicable taxes unless stated otherwise.

Payment must be completed at checkout. In case of pricing errors, we reserve the right to cancel the order and issue a refund.

6. Order Acceptance & Cancellation

Orders are considered accepted only after dispatch.

  • Product unavailability
  • Pricing errors
  • Fraudulent activity

Customers can cancel orders within 12 hours or before dispatch.

7. Shipping & Delivery Policy

  • Orders processed within 1–2 business days
  • Delivery within 2–7 business days
  • Shipping available across India

Delivery timelines are estimates and may vary due to external factors.

8. Cancellation Policy

  • Cancellation allowed within 12 hours or before dispatch
  • No cancellation after shipment

9. Return & Refund Policy

9.1 Return Eligibility

  • Defective product
  • Damaged product
  • Wrong product delivered

9.2 Conditions for Return

  • Product must be unused
  • Original packaging required
  • Unboxing video mandatory

9.3 Non-Returnable Cases

  • Used or damaged by customer
  • Missing parts or packaging
  • Tampered serial numbers

9.4 Refund & Replacement

  • Replacement provided if available
  • Refund issued if replacement not possible
  • Refund processed within 5–7 business days

9.5 Return Shipping

Return shipping will be covered by us only if the issue is verified from our side.

10. User Conduct

  • No illegal or fraudulent activity
  • No interference with website functionality
  • No malicious uploads

11. Intellectual Property

All content on this website is owned by Desire Electronics and protected by applicable laws.

12. Limitation of Liability

Services are provided “as is” without warranties. We are not liable for indirect damages, loss of data, or delivery delays.

13. Privacy

We respect your privacy and handle your data securely in accordance with our Privacy Policy.

14. Governing Law & Jurisdiction

These terms are governed by the laws of India. All disputes fall under Delhi jurisdiction.

15. Updates to Terms

We may update these Terms at any time without prior notice. Continued use implies acceptance.

16. Contact Information

Desire Electronics
Chandni Chowk, Delhi – 110006

📧 Email: info@pro1st.in
📱 Phone: +91 9891666941